Resident Fall Survey

Now's your chance to let us know what you think! You can also win cash for participating. We'll draw six winners from all of the eligible entries. Each of the six winners will receive a check for $100! To participate, just complete the survey below. To be eligible for the drawing, your survey must include your contact information and needs to be turned in before December 11th, 2009.

Please select the number that best matches your response to each question:
0 = Strongly Disagree 1 = Disagree 2 = Neutral
3 = Agree 4 = Strongly Agree N/A = Question does not apply

1. The office staff is helpful, informative and able to answer my questions.
0 1 2 3 4 N/A

2. The office hours for my community meet my needs.
0 1 2 3 4 N/A

3. My non-maintenance questions are responded to within 1-2 business days.
0 1 2 3 4 N/A

4. Online, auto and other rent payment procedures are clear and easy to understand.
0 1 2 3 4 N/A

5. On the occasions when I haven't already given permission to enter, and SBA needs to enter my apartment, I am given the proper 24-hour notice.
0 1 2 3 4 N/A

6. When I've given permission to enter my apartment while I'm out, I find it as I left it when I return.
0 1 2 3 4 N/A

7. When I request maintenance, I get either a response, repair, or resolution within 1-2 business days.
0 1 2 3 4 N/A

8. If I am not present when work is done in my apartment, I/we receive a note regarding the status of my work order request (ie. completed, pending, etc.).
0 1 2 3 4 N/A

9. The common areas and grounds at my building are clean.
0 1 2 3 4 N/A

10. When I encounter an SBA staff member, they are friendly, professional and courteous.
0 1 2 3 4 N/A

11. When I call my community's office or the main office, the person who answers the phone is friendly, professional and directs me to the correct person.
0 1 2 3 4 N/A

12. The application and leasing procedures are easy to understand.
0 1 2 3 4 N/A

13. The overall value of the premises and service is good.
0 1 2 3 4 N/A

14. I would recommend or rent from Steve Brown Apartments again.
0 1 2 3 4 N/A

When my lease is up I plan to (please check the appropriate box):
Renew my lease
Move to a different Steve Brown property
Relocate to a different area
Other/Undecided
Purchase a home or condo
Rent from:

Other comments?

Please provide your contact information if you want to be entered in the drawing:

Name:

Email Address:

Address:

You need not be a SBA resident to participate nor do you need to complete the survey portion of the entry. One entry form has been provided for each address however, all persons wishing to be entered into our drawing can do so by e-mailing their name, phone number and address to sba@stevebrownapts.com or by calling Marketing at 608-255-7100 for details. Odds of winning are estimated at 6:1400. Only one entry, whether by postal or online methods, per person is allowed. Multiple entries will not be eligible.