The Highlander Apartments: Frequently Asked Questions

Q: Do you accept pets?
A: Except for service guide dogs, pets are not allowed at The Highlander. Unauthorized pet fines are $250.

Q: Are all of your apartments furnished?
A: Yes. Your apartment comes furnished with a twin bed, dresser, desk, kitchen table and chairs.

Q: How much is the security deposit?
A: Security deposits are equal to $200.

Q: Will I receive interest on my security deposit?
A: Yes. Interest will be paid at the rate set by the Department of Financial Institutions.

Q: When will my security deposit be returned?
A: Security deposits will be returned within 21 days of the last day of your lease. Please remember to provide a forwarding address to help facilitate this process.

Q: Are any utilities included in the rent?
A: A/C, electric, Internet, water, and heat are all included.

Q: Is laundry available?
A: There is a laundry room at The Highlander. Laundry machines are operated using our Preferred Resident Cards. These cards hold from $5-$99 and can be filled at any of our offices with check or credit card.

Q: What if I lose my laundry card?
A. Unfortunately there is no way to recover any funds that may have been on your card. In addition, there is an $8 fee for each replacement card.

Q: When is rent due and what if I'm late?
A: Rent is due on the 1st of the month. If you pay on or after the 3rd, or if a payment you mailed arrives after this date, a late fee equal to 5% of the rent due, will be incurred.

Q: What if my rent check bounces?
A: You will be charged an NSF fee in the amount of $45 as well as late fee charges if applicable. This does not include any charges your bank may impose. If two checks fail to clear the bank in any lease period, we will no longer accept personal checks from you. Subsequent payments will have to be made in the form of cashier's check, or certified check.

Q: Do you offer short-term leases?
A: We prefer annual leases but will consider partial-term leases to balance vacancies during the off-season. Rent rates for partial-term leases may be higher than full-term leases.

Q: Do you offer two-year leases?
A: We are always happy to consider a two-year lease term to any of our residents.

Q: What if I lose my keys?
A: Any lost key requires an immediate lock change at a cost of $65 per lock and $5 per replacement key. If you would like additional keys and are able to present all keys originally issued, we will provide copies at $5 per key. Emergency after hours lock out charges will be $85 for the first hour and $35 for each additional hour.

Q: Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?
A. Residents or guest's personal property and vehicles are not insured under the apartment lease agreement. We strongly recommend that residents purchase renters insurance. It is generally less than $20/month.

Q: What if I need to break my lease?
A. Steve Brown Apartments does not offer a lease buy-out. You may however sublet your apartment. Residents are responsible for finding a qualified sublettor and need to follow certain policies. There is also an administrative fee of $105.

Q: When is the fitness center open?
A. The fitness center is open 24-hours a day. Please wipe down seats and hand grips after you've finished.